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transformational change in public services

transformational change in public services transformational change in public services transformational change in public services

Training and Consultancy

transformational change in public services

transformational change in public services transformational change in public services transformational change in public services

Training and Consultancy

"Most people don't listen with the intent to understand, they listen with the intent to reply"

Listening is not only about technique. It is about feeling safe enough to be quiet, and generous enough to make space. We can help you create that space with  your organisation, teams, people and communities.

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About Gwrando

Our People


Charlotte Waite met Rhoda Emlyn Jones 25 years ago as student social worker in one of Rhoda's services. As inspired then as now to help people and organisations change and grow, both have had careers leading change, innovation and improvement in public services. 


At Gwrando, they lead a team of experienced and diverse associates driven by curiosity and a commitment to continual learning. Our team is hands-on—we roll up our sleeves and understand the realities of frontline work. We use our skills, knowledge, and experience to aim for 'thriving': thriving teams, organisations and communities.

Our Mission

 At Gwrando, our mission is to help organisations listen deeply, connect meaningfully, and transform the way they work. We believe that when values are lived in practice, both people and communities can thrive. Through training, consultancy, and independent evaluation, we partner with leaders and teams to turn passion and purpose into real, lasting change. 

Our Team in Action

    Our Clients and Partners

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